Shipping Policy for Rozylo (Blacfeast Pvt Ltd)
Effective Date: 21 June 2024
At Rozylo, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for details on shipping processes, delivery times, and related information.
1. Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will contain details of your order, including the items purchased, shipping address, and estimated delivery time.
- Order Processing Time: Orders are processed within 24 hours of placement. Processing times may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Methods and Costs
- Shipping Methods: We offer standard shipping across India. Our shipping partners are reliable and ensure timely delivery.
- Shipping Costs: Shipping charges are calculated based on the weight of the package and the delivery location. Shipping costs will be displayed at checkout before you complete your purchase.
3. Delivery Times
- Estimated Delivery Time: Delivery times typically range from 5 to 7 business days from the date of shipping, depending on your location.
- Delivery Delays: While we strive to deliver your order within the estimated time, delays may occur due to reasons beyond our control, such as inclement weather, carrier delays, or other unforeseen circumstances. We appreciate your understanding and patience in such situations.
4. Tracking Your Order
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
- Tracking Updates: Updates on your shipment’s status will be provided by the carrier. Please check the carrier’s website or contact their customer service for any inquiries regarding your shipment.
5. Delivery Issues
- Incorrect Address: Ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- Missed Deliveries: If you are not available at the time of delivery, the carrier may attempt to redeliver or leave a notification with instructions on how to collect your package.
- Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
6. International Shipping
- Availability: Currently, we only offer shipping within India. We are working on expanding our shipping services to international destinations in the future.
7. Contact Us If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:
Rozylo (Blacfeast Pvt Ltd)
Email: info@rozylo.com
Phone: +91 8382873627
WhatsApp: +91 8853179354
Address: Belthara Road, Ballia, Uttar Pradesh, 221715
Thank you for shopping with Rozylo. We value your business and are dedicated to providing you with the best service possible.
